Quality assurance process

Delivering high-quality language services is impossible without proper management.

We take pride in our accomplishments so far and we always strive to deliver better and faster language services to our clients. To achieve this, we aim to perfect our workflow and to find new ways to guarantee the world-class quality of our services.

At European Language Experts, we have implemented a bulletproof system for quality assessment. It works like a charm: using it allows us to be confident that we will deliver nothing but the best as a result of every project we tackle. Some of the perks of having such a system include:

Individual QA process for every project;
Constant monitoring of translation technology content;
Translation memory management;
Step-by-step translation process checks;
Industry-savvy linguists responsible for particular projects.

We have designed a custom QA process to leave no room for error. Once the project terms have been agreed on, the translators get down to business and do their part after thorough research. The editors and the proofreaders make sure the translation is accurate, relevant, and consistent. This is where the QA department takes over. The most responsible step of the process is making sure the content is up to European Language Experts’ high standards.

Detailed summary of the QA process steps we have implemented:

Inquiry analysis:

We take our time to analyze every client’s specific terms and original content.
We go through the target audience, the purpose of the content, and the overall goals, after which we estimate the time and resources it would take to complete the project.

Technical means assessment:

We prepare to tackle the project by setting the guidelines for the text volume, format, layout, etc.

Language preparation:

We select the most appropriate associates for the project based on their knowledge and expertise in the desired field.

Terminology database configuration:

We select all the relevant and accurate terms and phrases from our dictionaries, after which we make sure the client approves all the selected terminology.

Translation process:

Our skilled linguists complete the translation of the original text supplied by the client.

Proofreading:

The quality assessment stage includes all technical processing steps and a follow-up step dedicated to answering questions related to the translation.

Internal control:

The reliability assessment stage is the last step we take to guarantee world-class results.

Delivery:

We deliver the finished product to our client and analyze the customer satisfaction evaluation we receive next.

Database update:

We use the completed project to update our translation memory and terminology database.